White Label
Mobile Banking App
CLIENT
NCR
YEAR
2019 - 2020
RESPONSIBILITIES
Discovery Reports
Stakeholder Interviews
User Interviews
Heuristic Evaluation
Wireframes
User Testing
Annotations
Visual Design
TEAM
Jesse Newton, UX Director
Mark Damiano, Creative Director
Katie Foster, Sr UX Researcher
Cate Kennedy, Sr Designer
Amy Kosloske, Sr Designer
Vivian Lowe, Project Manager
Myself, Sr UX/UI Designer
OVERVIEW
NCR sells a white-label mobile banking app to Financial Institutions (FIs). While it does the job, the app lagged behind other FinTech apps in the market. My team was tasked with redesigning the app to enhance its functionality and future-proof it.
I collaborated with our UX Researcher to understand NCR's business, FI customers, and app users. Our research showed that many users, including myself, primarily use the landing screen to check balances, perform a few tasks, and then move on. Based around this insight, I designed a customizable home screen that allows users to tailor their experience. At the same time, I created an ecosystem that can allow this app to grow and change even into the future.
Research & Discovery
ACTIVITIES
Competitive Analysis
Heuristic Evaluation
Stakeholder Interviews
User Interviews
Discovery Report
OBJECTIVE
Understand the world of banking, the ins and outs of the current app, and build the foundation for the new app.
We talked to the stakeholders to understand their world, goals, and aspiration for the new banking app. At the same time, we doved into the current app and evaluate how it's performing against other app in the same landscape. Finally, we talked to the end-users and discover how they're using the their mobile banking app.
My Design Process
ACTIVITIES
Wireframes
Prototyping
Usability Testing
Quantitative Research
Qualitative Research
New Feature Ideation
OBJECTIVE
Design and test functionalities and features that answers the business’ goals and aspirations.
We identified key areas of focus to tackle in the redesign that will not only meet our client's request but also address issues that FIs and end-users wanted to resolve. Usability testing helped verify whether we are heading in the right direction, and almost all our tests came back positive.
The Visual Design
ACTIVITIES
Design for Multiple Brands
Building a Design System
Prototyping
Mobile App Design
Responsive Design
OBJECTIVE
Create a versatile design and framework that can easily adapt to different brands and styles.
The new design uses colors, typography, and elements like corner radius to create versatile styles that can work with each FI's aesthetic. The biggest challenge was not designing around any specific brand, so we created a fictional bank (Lorem Ipsum Bank) as our foundation.