NCR > WHITE LABEL MOBILE BANKING APP
My Design Process
Main Areas of Focus
USER TESTING
We conducted quantitative and qualitative tests on features we designed against the three core areas of focus.
HOME/ACCOUNT
FLEXIBILITY
Since this is the main screen users see upon login, we want to explore how we can make it more user-friendly and valuable, especially for users who might only interact with this screen.
ACCOUNT OVERVIEW
EASE OF USE
As the second most visited section of the app, we want to add smarter tools that make common actions easier to perform and help users find what they need more quickly.
MONEY MANAGEMENT TOOL
TOOLS
Many of users we interviewed did not know their app came with a money management tool hidden away in the More menu. We want to design ways that can pull things out of the More menu or organize it better.
Flexibility
GIVING EVERYONE MORE CONTROL
Balancing control with flexibility was tricky, but we managed to create a system where all parties have a say.
TAILORING TO YOUR NEEDS
How would users react to being able to rearrange their accounts on the homepage? Some particpants from our interviews had a high interest, but would everyone make use of this feature?
CUSTOMIZE THE HOME SCREEN
EDIT ACCOUNT NAMES
ACCOUNT WIDGET (DEFAULT)
ACCOUNT WIDGET (GRID VIEW)
TEST RESULTS
Not only did almost all users know where to go to access the menu to rearrange their accounts, but many had a positive reaction to being able to do so.
ROUND 1
ROUND 2
Ease of Use
ADDING INTUITIVE FUNCTIONALITIES
We know the user's primary action is looking at balances. So we optimized the homescreen to make that even easier and smarter. That approach is carried across the app.
A HOME SCREEN THAT CAN DO MORE
If a user only look at their home screen, we want them to take away with more knowledge than just their balance. Users can now view their recent transactions and pay bills right on the home screen.
QUICK VIEW OF RECENT TRANSACTIONS
ACCOUNT ALERTS
TEST RESULTS
Participants understood that tapping on the arrow will open a drawer of some kind that will reveal more information about each respective account.
ROUND 1
ROUND 2
ACCOUNT OVERVIEW OVERHAUL
Each of the four main account overview screen were redesigned to be more intuitive in what information is displayed and quick actions users can take without having to dig around. They can also search and filter through their transaction history.
CHECKING ACCOUNT
SAVINGS ACCOUNT
TEST RESULTS
Users had trouble finding the “View Statements” button. To combat the visual difficulty, we will aim to make those buttons stand out more in visual design.
CREDIT CARD ACCOUNT
MORTGAGE ACCOUNT
Tools
INTEGRATE EXISTING & NEW TOOLS
Whether existing or coming up with new ones, we tested how users react to money management tools.
ADD EXISTING TOOLS TO THE HOMESCREEN
We tested to see if the existing money management tool is more visible on the homescreen, would users take notice and use it?
MONEY MANAGEMENT WIDGET
CASH FLOW WIDGET
TEST RESULTS
In both rounds of testing, our participants noticed the Money Management widget and wanted to interact with it.
ROUND 1
ROUND 2
BUDGET MONITORING TOOL
A tool we designed for the Curious Novices users who needed more guidance with managing their spending. This tool let users create a goal and monitor their spending against it.
SETTING UP A BUDGET
MONTHLY SPENDING BUDGET
SAVING TOOL
With spending covered, we developed a tool that could teach users the principles and habits of saving money. However, instead of focusing on a large sum, this tool let users set targets for smaller goals.
CREATING A MICRO GOAL
CALCULATING A SAVINGS TARGET
SAVINGS ACCOUNT WITH A MICRO GOAL
MICRO GOAL DETAIL
JUMP AHEAD
Research & Discovery
